SHIPPING AND DELIVERY POLICY     

Welcome to Miraedge Solutions Private Limited, where every order is more than a purchase—it marks the beginning of a seamless journey from our shelves to your hands. We believe that receiving your selected accessories should be just as satisfying as choosing them, and we are committed to making that process smooth, transparent, and dependable.  

For clarity, “we,” “us,” and “our” refer to Imperialsthread, operated by Miraedge Solutions Private Limited. The terms “you,” “your,” and “customer” apply to anyone who visits, browses, or makes a purchase on our platform. This policy outlines how we manage shipping, expected delivery timelines, and what you can anticipate as your order makes its way to you.  

By shopping with us, you agree to the guidelines outlined in this policy. We encourage you to review it carefully to better understand the process and enjoy complete confidence when placing your order.    

Shipping Locations  

Wherever you are in India, Imperialsthread is committed to delivering your favorite accessories right to your doorstep. We currently serve all locations within our serviceable pin codes, ensuring your shopping experience remains seamless and accessible.  

At present, we do not offer international shipping. However, we are actively exploring opportunities to expand our reach. Your support and enthusiasm inspire us to grow, and we look forward to bringing our products to more destinations in the future.    

Processing Time  

Once you place your order, our team begins preparing it for shipment with care and attention. This process typically takes 1–2 business days, excluding weekends and public holidays.  

When your order is packed and ready to dispatch, you will receive a confirmation email with all the essential details, keeping you informed about the next steps.  

We take pride in ensuring every order is handled with precision, so your chosen accessories reach you quickly and safely. We appreciate your patience as we maintain this quality and look forward to delivering your selections to you soon.    

Delivery Timeline  

At Imperialsthread, our goal is to deliver your selected accessories to you as quickly and efficiently as possible. In most cases, orders arrive within 3 to 8 business days, depending on your location and the courier services available in your area.  

We prioritize not just timely delivery but also careful handling. Every item is securely and thoughtfully packaged to ensure it reaches you in perfect condition, ready to be enjoyed. Your excitement matters to us, and we strive to make each delivery smooth, reliable, and truly satisfying.    

If Delivery Fails  

At times, deliveries may not be completed due to reasons such as an incorrect address, recipient unavailability, or refusal to accept the package. In such cases, the order will be returned to our warehouse for safekeeping.  

If this occurs, you can easily reach out to us to arrange a re-delivery. To avoid delays, please ensure that your delivery details are accurate and that someone is available to receive the package at the time of delivery.  

Our goal is to make sure every order reaches you smoothly, and your attention to these details helps us provide a seamless, worry-free shopping experience.    

Damaged or Lost Shipments  

At Imperialsthread, we take great care in handling every order to ensure it reaches you securely. However, if your package arrives damaged or appears tampered with, we are here to assist you promptly and effectively.  

In such cases, please:  

• Contact our support team within 48 hours of receiving your order.    
   
• Share clear photos of both the product and its packaging.  

Once we receive the details, our team will investigate without delay and work to resolve the issue at the earliest.  

If your shipment is lost in transit, we will coordinate with our courier partners to verify the matter and provide you with the option of either a full refund or a replacement, whichever you prefer.    

Connect With Us  

We are committed to making your shopping experience seamless and stress-free. If you have any questions, concerns, or need further details about your delivery, our support team is here to assist you. You can reach us anytime at miraedgesolutionspvtltd@gmail.com, and we will respond promptly with the guidance and support you need.