CANCELLATION POLICY     

At Imperialsthread, operated by Miraedge Solutions Private Limited, we understand that plans can change. Whether you have a change of mind about a statement necklace or find that a pair of sunglasses doesn’t suit your style, we aim to make canceling an order simple, transparent, and hassle-free.  

For clarity, “we,” “our,” and “us” refer to Miraedge Solutions Private Limited, while “you,” “your,” or “customer” refers to our valued shoppers. By placing an order with us, you agree to the guidelines outlined below. We encourage you to read this policy carefully so you know what to expect if you decide to cancel an order.  

Our goal is to ensure your experience remains smooth and stress-free, even if your plans change. We value your trust and strive to make every interaction straightforward and supportive.    

Cancelling an Order Before Shipment  

We understand that you may sometimes change your mind after placing an order. If your order has not yet been shipped, you can request a cancellation within 24 hours of placing it. Cancellations may also be requested any time before the order is dispatched, provided the 24-hour window has not passed. Acting promptly helps ensure a smooth process.  

To request a cancellation:  

• Email our customer support team at miraedgesolutionspvtltd@gmail.com   
   
• Include your order number and the reason for cancellation  

Our team will review your request and confirm whether your order is eligible for cancellation. If approved, a full refund will be issued to your original payment method, typically within 5 to 7 business days.  

We strive to make the cancellation process simple and stress-free, giving you confidence that your order choices are flexible and handled with care.    

If Your Order Has Already Been Shipped  

Once your selected accessories have left our warehouse and are in transit, order cancellations are no longer possible. However, you may still return the items upon delivery, provided the return complies with the conditions outlined in our Return and Refund Policy.  

We want you to feel confident in your purchase. Even if cancellation is not available at this stage, our return process ensures your satisfaction and provides peace of mind.    

Making Changes to an Order  

Once an order is placed, we are unable to make any modifications, including changes to the products, shipping address, or contact information. If you notice an error, the recommended approach is to cancel the order within the eligible window and place a new one with the correct details.  

We understand that mistakes happen, and our goal is to ensure your shopping experience remains smooth and hassle-free. Following this process helps guarantee that your order is accurate and reaches you without any issues.    

Need to Get in Touch?  

If you have any questions or need assistance with canceling an order, our team is here to help. You can contact us at miraedgesolutionspvtltd@gmail.com, and we will guide you through the process and provide support as needed.  

We strive to make every step of your shopping experience simple and reassuring. Please don’t hesitate to reach out so that your cancellation requests are handled promptly and efficiently.